99abc believes gaming should be a source of entertainment. We want you to stay in control, have fun — and reach out for support whenever you need it. Your well-being is our top priority.
Responsible play means enjoying gaming while being mindful of your own limits. At 99abc, we believe gaming is only truly enjoyable when you stay in control.
Online gaming and betting are hugely popular in Bangladesh. Whether it's cricket betting or slots, millions of people enjoy 99abc every day. But like any form of entertainment, gaming is best enjoyed in moderation. 99abc wants to help you stay within those boundaries, always.
The heart of responsible play is this: gaming is one part of your life — not your whole life. Family, work, and health always come before gaming. 99abc respects that belief and provides tools to help keep you safe.
We never want you to play beyond your means. If you ever feel you need help — our support team is always here for you.
99abc offers a range of practical tools to help you play responsibly.
Set daily, weekly, or monthly deposit limits. Limits take effect immediately once set — any request to increase them requires a 24-hour waiting period.
Set a limit on how long you can play in one session. Once the time is up, 99abc will automatically send you a reminder.
If you need a break, activate a cooling-off period of 24 hours up to 6 weeks. You will not be able to log in to your account during this time.
If you feel you need an extended break from gaming, you can set a self-exclusion period of 6 months or longer, up to permanent. It takes effect immediately.
Play will stop automatically once you reach a set loss amount — protecting you from larger losses.
View your full gaming and transaction history at any time. It's a practical way to understand your own behaviour.
People often don't realise when gaming has become a problem. Watch out for the signs below — they may indicate problematic gaming behaviour.
This isn't weakness — reaching out takes courage. Talk to 99abc support or someone in your family.
Answer the following questions honestly. If you answer "Yes" to more than 3, consider reaching out for help.
These questions are not a substitute for professional diagnosis. If in doubt, please consult a specialist.
Understand which stage you are at and take the right steps accordingly.
You're playing within budget, you don't regret losses, and gaming isn't affecting other areas of your life.
You sometimes go over budget and feel restless about gaming, but you're still largely in control.
Gaming is affecting your family, work, or finances and you cannot stop on your own.
99abc doesn't just say it — we prove through our actions that your wellbeing is our top priority.
Every member's age is verified through the KYC process. Accounts belonging to anyone under 18 are closed immediately.
If 99abc's system detects unusual gaming behaviour, it will automatically send you an alert.
Our customer support team is trained in responsible gaming and always ready to help with empathy and care.
You can check your total gaming spend at any time from your dashboard.
If signs of excessive gaming are detected, 99abc will reach out to you directly to share its concerns.
If family members have concerns, they are welcome to reach out to us for guidance and support.
99abc's responsible gaming tools are easy to use and genuinely effective.
After logging in, click your profile icon in the top right and look for the "Responsible Gaming" option.
Set a daily deposit limit, loss limit, or session time limit — whichever works best for you.
Limits take effect immediately once confirmed. Decreasing a limit applies straight away; increasing one requires a 24-hour waiting period.
Contact 99abc Live Chat directly for self-exclusion or a cooling-off period — we'll help you without any judgement.
Acknowledging a problem is the first step toward solving it. You're not alone — 99abc is here for you every step of the way.
If you feel gaming has become a problem, reach out to 99abc through any of the following:
Remember — the 99abc support team is trained and compassionate. You won't be judged; you'll be helped.
If gaming dependency is causing serious mental health issues, please consult a qualified mental health professional.
"Gaming is fun — but your family's happiness is worth far more."
"Asking for help isn't weakness — it takes real courage."
Join 99abc and enjoy a safe, secure, and enjoyable gaming experience. Our responsible gaming tools are always right at your fingertips.